SHIPPING, RETURNS, & REFUNDS – Jupiter55

SHIPPING, RETURNS, & REFUNDS

The Short Version:  

We offer you a 1,000 Day Guarantee.  If you don't love it (size, fit, color), we take it back.  No questions asked.  Send it back to us.  You get your money back.  Even 999 days later.

It doesn't fit?  Send it back.  We will send you another.

Something wrong with it (crooked design, damaged in transit).  Let us know.  We will send you another.

Deadheads take care of each other.  It's that simple.

Please do not send your purchase back to the manufacturer.   Please contact us for the return shipping address.

If something goes wrong.  We won't stop until you're happy.  That's our promise. We're Deadheads too.

We ship out within 3-4 business days within the good ole US of A.   Our warehouse is in Michigan.  You get your stuff.  Fast.

Yes.  We email your tracking number.

Again, if you don't love it.   We buy it back from you.  A quick email to our friendly staff is all it takes.  We reply within 24 hours.  Usually more like 2 hours.  Yup, even on weekends.

Did I mention our Crazy Otto 1,000 Day Guarantee?

You are responsible for return shipping to us.

You probably wanna get back to shopping now.  If you really must.  The long version is below.....

Shipping Time For Shirts, Mugs, and other Printed Designs

Apparel, mugs, T-shirts and other items with designs printed on them are made fresh on demand and will arrive to 7-10 business days (or less) after placing your order if you live within the US.

You will receive an email with a tracking number and tracking link after your order ships. We ship Monday through Friday, but not on weekends or major holidays.

We are a U.S. based company. Printed designs items such as shirts and mugs ship from the U.S.

Returns

We have a 1,000 Day return policy. If more than 1,000 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please do not send your purchase back to the manufacturer.   Please contact us for return shipping address.

Your item must be unused and in the same condition that you received it. It must also be in the original packaging. Customer is responsible for return shipping.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Damaged or Defective Items

In the rare event that you receive a defective item or breakage during shipping, please send us an email at support@jupiter55.com.  Usually a good photo of the damage is all that is needed and we will replace your damaged order with the EXACT same item.