FAQ – Jupiter55

FAQ

WHERE IS MY ORDER?

Thank you for your message. Orders are usually processed and shipped within 3-5 days of purchase. We do our very best to get the product to you as soon as possible. With such huge demand on these products, we have warehouses all over the world to handle the extra demand. You should get a tracking number in your email once it ships. We know you are looking forward to your awesome purchase. One thing we guarantee, is product delivery. Customer service is the backbone of our company.

WHERE DO YOUR PRODUCTS COME FROM?

We have US and Non US warehouses all over the world handling our shipments. Since we are a global company, we choose the nearest factory.

IS THIS A REPUTABLE COMPANY?

Thank you for your comment. Yes, we are a reputable company and have a loyal following of customers.

HOW DO I KNOW IF THE SHOES WILL FIT?

Our sizing chart is very accurate. A lot of people ask about true to size. They are neither large nor small, but the best way is to measure your foot from heel to toe and check the sizing chart.

Can I change my shipping address?

Once your order is confirmed we immediately begin processing your order and cannot change the delivery address.

Can I add/remove items from my order or make other changes?

Once your order is confirmed we immediately begin processing your order and cannot change size, color or add or remove items.

Can I cancel my order?

Once your order is confirmed we immediately begin processing your order and cannot cancel your order.

What if an item in my order is damaged or defective?

If you receive a damaged or defective item, email us at Contact@Jupiter55.com with a photo and your order number and we'll take care of you.

How long does shipping take?

Shipping varies by type of item, please see our Shipping Policy Page for more detail.

Will I be charged sales tax?

We are required to collect sales tax for orders shipping to California only.

Will I be charged duties or customs fees if I live outside the Unites States?

Import duties and taxes are not collected by Jupiter55 and are not included in the price at checkout. These charges are collected by the shipping agency upon delivery. Customer is responsible for these charges and should check with their country's customs office to determine these costs.

I ORDERED MULTIPLE ITEMS, WHY DID I ONLY RECEIVE ONE? 

Often, when you order multiple items, different distribution channels are being utilized. As such, many times each item will be shipped separately. You may receive one item before the next. We try and get the product to you as soon as possible as we know you are eager to receive your items... Hence we ship whichever item is ready.So don't panic if you don't receive all of your items at once.They will surely get to you.

WHICH CLOTHING BRAND DO JUPITER55 USE?

We use the best brands in the marketplace that are known for their quality, durability and great fit. Our preferred garment suppliers include Gildan, Hanes, Bella, and Port & Company. Our shoes are hand made with premium material.